Return & Exchange Policy

Returns:

• You may return any unworn, unwashed, and undamaged item within 15 days of purchase.
• Items must be returned in their original packaging with all tags attached.
• We cannot accept returns for items that have been worn, washed, altered, or damaged.
• Please note that all personalized or custom-made items are final sale and cannot be returned.

Exchanges:

• You may exchange any item for a different size or color within 15 days of purchase.
• Items must be returned in their original packaging with all tags attached.
• We cannot accept exchanges for items that have been worn, washed, altered, or damaged.
• Please note that all personalized or custom-made items are final sale and cannot be exchanged.

To initiate a return or exchange:

Steps to Initiate a Return or Exchange with House of Corduroy:

• Contact Customer Service:
  • Method: Send a message to +919769979424
  • Information:
  • State your intent to return or exchange an item.
  • Provide your order number.
  • Specify the item(s) you wish to return/exchange.
  • Briefly explain the reason (optional but helpful).


• Fill out the Return/Exchange Form:
  • Access: Customer service will send you a link to a Google Form specific to your request.
  • Details: Fill out the form with accurate information, including:
  • Your contact details (name, email, phone number)
  • Order number
  • Item(s) being returned/exchanged
  • Reason for return/exchange (optional)
  • Preferred resolution (refund or exchange)
  • Size/color desired for exchange (if applicable)


• Receive Return Authorization:

  Upon form submission, you'll receive a confirmation email containing:

  • Detailed instructions on packing and shipping your return
  • Return address for House of Corduroy


• Pack and Ship Your Return:
  • Carefully pack the item(s) in their original packaging with all tags attached.
  • Use a trackable shipping method and keep the tracking number for reference.
  • Ship the package to the provided return address within the stipulated timeframe.


• Return Processing:

  Once House of Corduroy receives your return, they will process it within 5-7 business days.

  You'll receive an email notification confirming receipt and status of your return/exchange.

Additional Information:

• We reserve the right to refuse any return or exchange that does not meet our policy requirements.
• Shipping costs for returns and exchanges are the responsibility of the customer.
• We recommend using a trackable shipping method when returning your item.
• Please note that our return and exchange policy may be subject to change without notice.
• For any further questions or assistance, please contact our customer service team at +91 9769979424 or contactus@houseofcorduroy.com.